22-23-1315 - Queuing Software

The Intention of this RFP is to purchase a virtual queuing system (the “Queuing Software”) for the Office of University Registrar and School of Continuing Education. The Queuing Software will assist visitors to the department so they can queue in for a service, without needing to stand in a physical line.
It is MacEwan University’s expectation that the Queuing Software will accommodate the following:
• User friendly for both the customers and the staff monitoring the queue and calling customers from the queue.
• Staff should be able to summon a customer from the queue and the customer should be notified (via text and visual (maybe audio) at the front counter)
• Add MacEwan University branding to any visuals.
• Easily adjust the configuration of different queues/ services – such as change the times each service is open, close/ open a line, allow customers and/ or staff to add to the queue, allow staff to move a customer from one line to another and change the name of a service.
• Access to transaction reports, so stats can be easily pulled on the number of customers, wait times, service times and movement.
• Ability to survey customer after their transaction is complete to see if they are satisfied with the service and collect feedback.
• Access to support/ help centre when technical assistance is needed.
In addition to responding to the Queuing Software functional requirements, Proponents must respond to the technical requirements.
MacEwan University is seeking assistance in implementing the Queuing Software. It is expected that Proponents will include an implementation plan and a detailed work breakdown structure that defines the required activities and whether the Proponent or MacEwan University will be responsible for executing each activity.